I am very open and vocal about how I feel about customer service. To me, Customer service makes or breaks a company and previously I have dealt with tons of customer service and I also applied this to my professional work as well. If you are in sales, you are representing not yourself, but also the product. A lot of companies have failed to train their staff with this simple fundamental basics.
I have had nothing but excellent customer service with cultbeauty.com recently. A product arrived defected, and I emailed them with a video that I took to show the defect, since I'm not very good with mechanical terms. So basically not only did they respond the same day, but they offered to send me a replacement without having to return the defected product. That saved me time and trouble to make it to the post office. I really appreciated this level of understanding, care, and prompt attention. I opted for a credit back instead of a new product, and they gave me no issues.
How many times have we been disappointed by a company because we got a defective product? And how many times do companies aggravate you further by not rectifying it immediately. Well at cult beauty, you won't get that. And as a disclosure, I was not paid to say this, this is actually how I truly feel about this company.
Absolutely the best customer service that I have received in a very very VERY long time. That is why I felt prompted to write this rave about their company. Honestly, I'm very quick to jump on a company for any flaw, because I feel that our business is what keeps them alive and I refuse to be treated poorly when I am spending my hard earned money, so it is rare that I give a rave, but in this case, I really felt that cult beauty deserved it. They took a problem and fixed it and left me feeling happy and content. I wish all the companies were like this. Whoever trained the customer service division at Cult Beauty has done it quite well. Congrats! You just found a repeat customer in me.
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